Cancellation and Refund Policy

Last updated: 13 September 2026

Stop future renewals

Cancel your Plus or Pro subscription from your dashboard. Cancellation stops renewal; your paid features remain available until the current paid period ends. Cancelling renewal does not automatically request a refund.

Prorated subscription refunds

TritaLabs Pvt. Ltd. offers a refund based on the unused duration of your current paid billing period. Email contact@tritalabs.com from your account email with your payment reference. Do not send card details, passwords, or OTPs.

We calculate the refund as the amount paid for the current period multiplied by the fraction of that period remaining when your request is received. Monthly and annual subscriptions use their actual paid period dates. The result is rounded to the currency’s smallest unit and cannot exceed the amount paid.

For example, if exactly half of a ₹299 paid period remains, the refund is ₹149.50. Once a prorated refund is approved, paid access ends and subsequent renewals are stopped. Processing is handled by our support team; the dashboard does not automatically issue money.

One-time minutes and failed payments

Time-based proration applies to subscriptions, not one-time minute packs. Contact us about duplicate charges, failed purchases, unused minute-pack requests, or processing errors so we can review the transaction and usage. Do not retry a purchase when your bank shows a charge until its status has been checked.

How refunds arrive

Approved refunds are returned through Razorpay to the original payment method. The time to appear depends on the payment provider and bank. We will confirm the amount and processing status by email. Applicable statutory rights remain unaffected.