Terms of Service

Last updated: 30 September 2026

About the service

CaptionFetch is operated by TritaLabs Pvt. Ltd. For support and billing, contact contact@tritalabs.com.

Permitted use

Use CaptionFetch only for content you own, are authorized to process, or may lawfully use. You remain responsible for copyright, privacy, and the source platform’s terms. Do not bypass access restrictions, process protected media without authorization, distribute malware, or automate abusive traffic.

Accounts and allowances

Protect your sign-in credentials. Anonymous visitors receive 3 caption downloads per day; new free accounts receive 15 per day. Existing accounts granted an unlimited allowance retain it. Paid caption downloads are subject to a 2,000-per-day abuse ceiling and monthly provider attempt/cost ceilings. Automatic ingestion shares those provider budgets. Each video in a playlist uses its own allowance. AI requests and audio transcription use separate allowances shown in the product.

Subscriptions and billing

Plus and Pro renew monthly or annually, according to your checkout selection, through Razorpay for India or Stripe for international checkout. The total charge and currency are displayed before authorization. Annual plans are paid in full upfront. Displayed subscription prices include any applicable taxes. You authorize recurring charges until cancellation. Cancel from the dashboard to stop future renewals; access continues until the paid period ends.

Cancellation and refunds

You may request a prorated subscription refund for the unused duration of your current paid period. See the Cancellation and Refund Policy for the calculation and request process. Rights available under applicable law are unaffected.

Creator beta

Creator access is separate from existing Plus and Pro subscriptions. When enabled, verified accounts can generate one sample from up to 30 source minutes within 30 days of starting the sample. Pilot access specifies its own bundle and source-minute allowance and generation end date. Supported sources are limited to 60 minutes and 180,000 characters. A bundle contains show notes/chapters, a newsletter or blog, and three social posts, with two targeted AI revisions during the generation window. Failed bundles release bundle allowance; provider attempts remain subject to spending limits. Saved drafts, manual edits and exports remain accessible after the window closes. Outputs require human review; matching quotations to excerpts does not verify every factual claim.

Audio minutes and AI

Paid subscriptions include audio minutes issued every 30 days while eligible. Grants stop when your balance reaches three monthly grants; only the included balance counts toward that threshold. Purchased minutes are accounted for separately and do not suppress included grants. Included minutes are spent first. Historical and trial minutes remain in a separate legacy balance. Additional minute packs are one-time purchases. AI requests share a daily limit of 20 across generation and provider translation, resetting at 00:00 UTC (5:30 am IST). Monthly credits are 30 for Plus translation, 100 shared credits for Pro, and 5 for free-account upload translation. Each started 6,000 source characters uses one credit, up to 8 per request. Credits reset on the first of each calendar month at 00:00 UTC, do not roll over, and are restored when generation or translation fails. Failed attempts still count toward the daily request ceiling and provider spend budgets. Generation uses up to 48,000 source characters; longer inputs are marked partial. AI subtitle translation has a 12,000-character limit per request and may require smaller batches.

AI output and third-party availability

Review generated content before use. AI may make mistakes or omit information. Transcript availability depends on the source platform and its available captions. CaptionFetch is independent of YouTube and Google and does not guarantee that every video or language can be processed.

Service changes and liability

We may address abuse, suspend unlawful use, or change integrations to maintain reliability. Pricing changes apply prospectively with notice. The service is provided as available. To the extent permitted by law, we are not responsible for indirect losses or third-party outages. Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded.